Terms & Conditions
Welcome to www.natashazinko.com (the “Website”). There are some rules which our visitors must follow when using our Website, so please read our Terms and Conditions of Use carefully.
This Website is brought to you by Abrakadabra creations Ltd, Queens House, 180-182 Tottenham Court Road, London W1T 7P, (“Abrakadabra creations Ltd” or “we” or “us”) and all rights, including copyright, in the content of the Website, is owned or controlled by Abrakadabra creations Ltd.
This document contains the terms and conditions that govern the website natashazinko.com. Abrakadabra creations Ltd, Queens House, 180-182 Tottenham Court Road, London W1T 7P, operating srl publishes information on its website natashazinko.com to provide a service to Users, but declines any responsibility of the possibility of eventual technical inaccuracy and/or typographical errors. Once notified, natashazinko.com will execute an immediate correction.
Abrakadabra creations Ltd, Queens House, 180-182 Tottenham Court Road, London W1T 7PD, Operating srl also reserves the right to make corrections and changes to the website when necessary without giving prior n§otice. Abrakadabra creations Ltd, Queens House, 180-182 Tottenham Court Road, London W1T 7P, Operating srl does not offer any guaranty that the information published on its own website, is in conformity with the laws of the User’s competent jurisdiction. Natashazinko.com, the website of Natasha Zinko / DUO, is a protected website according to international Internet standards which, if used correctly, Users can be reassured not to encounter viruses.
We are the owner or the licensee of all intellectual property rights in the Website and its content (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software including the presentation and compilation of the same). The rights in the Website and the Content are protected by international copyright laws as well as by any relevant national law concerning copyright, authors's rights and database right laws. All such rights are reserved.
You must not systematically extract and/or re-utilise parts of the Website or the Content. In particular, you must not use any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of the Website. You must not create and/or publish your own database that features substantial parts of the Website (e.g. our prices and product listings) without our prior written consent.
Product Availability and Description
We try to be as specific as possible on the (desktop or mobile) website about products and including product availability, size, colour, type, quantity of stock available and product description. However, while we try our best to ensure that product information on our website is correct. It is possible that the (desktop or mobile) website may contain typographical errors or inaccuracies. Therefore we reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted an order).Please also note that because the colours of the products you will see on the (desktop or mobile) website depend on your monitor/screen. We cannot guarantee that the display of colour will be accurate and some colours may vary.
If you have ordered a product that is unavailable, we will inform you as soon as possible by email and give you an estimated date of when the product is due to be back in stock and available for dispatch to you (Please note - some items may return in stock and dates are subject to change). Alternatively, you will be entitled to cancel your order and receive a refund from us (if your Credit/Debit/Paypal account has already been charged). Please note that the information provided about products on the (desktop or mobile) website and/or app is for information purposes only. Please make sure you read all labels, warnings and directions provided by the product before use.
Description of products
The description and specification of products in the website is only approximate and we reserve the right to make changes which do not materially affect the quality or performance of those products.
We may correct any error appearing in the Web Site or withdraw any product from sale without incurring liability. Price and availability is also subject to change without notice.
You may order products from the website by submitting a completed order form through the check-out procedure.
We will confirm acceptance of your order by e-mail to the address you have given and the sending of this e-mail (whether or not it is received) makes the contract between us.
Price of Products and Delivery Charges
The price of the products will be the price quoted in the website at the time we accept your order.
Prices for our products may change from time to time, but changes will not affect any order you have already placed. The price of a product includes VAT (where applicable).
We are not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency.
Although care is taken in the quality of content on this site, there may occasionally be an error and items may be mis priced. In this event we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price.
The price of a product does not include delivery charges.
Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our shipping information page. Ownership and risk in the products you have ordered will pass to you from the time they are delivered to you.
If you order products from our website for delivery to an international destination, your order may be subject to import duties and taxes once a shipment reaches your country. You will be responsible for payment of any such import duties and taxes.
When ordering products from our website for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination.
You will be responsible for payment of any such import duties and taxes.
If you wish to return your product you must do so within 14 days of receipt of the goods.
Please contact us as soon as possible to avoid missing the deadline and disappointment. You must quote your order number and we will advise the return address and procedure.
We only accept undamaged, unaltered, unsoiled, unused, unworn and unwashed products.
Warranty and complaints
The right to file a complaint applies to products which are defective according to applicable consumer protection legislation. Any Customer who wishes to assert their right to file a complaint for any product ordered shall contact Abrakadabra creations Ltd, as soon as possible after discovering the defect using the contact information set forth on the Website. Complaints made within two months of the time the defect was discovered are always considered to have been made in a timely manner.
Abrakadabra creations Ltdo will assume the cost for the return freight for any approved complaints.
Once a product, for which a complaint has been filed, is returned and the complaint approved, Abrakadabra creations Ltd will refund the Customer in compliance with applicable consumer protection legislation. Abrakadabra creations Ltd strives to do so within 14 days from receipt of the complaint by Customer, but it may be delayed depending on the nature of the product. Abrakadabra creations Ltd reserves the right to refuse any complaint if the product, in compliance with applicable consumer protection legislation, proves not to be defective.