In order to start the exchange or refund process the customers can contact the customer care team via email at firstname.lastname@example.org. Stating the order number, reason for return and whether it’s a request for product exchange or a refund.
We will give refunds in accordance with your legal rights, e.g. if goods are found to be defective as to quality, description or performance. In other cases we will consider an exchange or credit note. Please remember that you are not entitled to a refund if
A: you have simply changed your mind
B: you have damaged the goods after you bought them
The goods must be returned within 14 days from date of purchase for an exchange or credit. Sale goods cannot be returned or exchanged. Please note that all store credit will expire six months after date of issue.
Returned items must comply with our returns policy:
Items must be returned unworn, undamaged and unused, with all tags attached
and the original packaging included.
Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
When trying on footwear, please take care not to mark the soles or damage the shoe box.
If an item must be returned with the tag in its original position.
Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.
Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.
Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.